At the Heart of Meaningful Engagement is Empathy
“Empathy is a skill that 99% of us use every single day, some of us without even realizing it.”
First Clear the Weeds, then Plant the Seeds
‘I don’t have time to deal with it’ or ‘there are other more important issues/problems to solve’
Make Friends Before You Make Requests.
There is a level of care that builds when you start to really get to know people. Your role as a leader, first and foremost is to care about people.
When Your Team’s a Bit Shit, First Look Within…
“It wasn’t me, it was them”